IT Professional

John
Kiel

Systems specialist and technology coordinator with over a decade of experience building reliable infrastructure and supporting people through technology.

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Who I Am

Experienced IT professional with a diverse technology background, including managing all aspects of IT infrastructure from the ground up. I take pride in building systems that are reliable, secure, and easy for people to use.

My career spans technical support, network architecture, and operations leadership. I thrive at the intersection of technology and the people who depend on it, translating complex technical needs into practical solutions.

Current Role
System Specialist

Career History

Jun 2021 — Present
Enterprise SaaS Company
System Specialist
  • Provided expert technical support to a diverse client base, resolving complex issues across multiple platforms.
  • Managed and prioritized a high volume of support cases simultaneously, maintaining client satisfaction.
  • Built and maintained strong client relationships, contributing to improved retention and positive feedback.
  • Collaborated with cross-functional teams to identify and resolve systemic issues, improving overall service quality.
  • Documented support activities using internal systems, ensuring accurate records for ongoing case management.
Jan 2017 — May 2021
Mountain Resort
Senior Manager
  • Purchased and managed all commercial insurance policies, ensuring adequate coverage and compliance.
  • Contributed to a company-wide schedule for 250+ employees across multiple departments.
  • Served as part of the Manager on Duty team, acting as General Manager during assigned shifts.
  • Facilitated resolution of complex situations requiring senior involvement and coordinated emergency responses.
Jun 2014 — May 2021
Mountain Resort
Technology Coordinator
  • Designed and implemented a new enterprise network from scratch, greatly improving reliability and resource quality.
  • Deployed modern endpoint security software, improving the organization's security posture.
  • Purchased, configured, and deployed new multi-tenant server infrastructure.
  • Coordinated point-of-sale software upgrades and e-commerce platform integrations with minimal business disruption.

Areas of Expertise

Network & Infrastructure
Network ArchitectureFirewallsVPNSDNVirtualizationCloud DR
Systems Administration
Windows ServerEndpoint SecurityServer DeploymentPOS SystemsE-commerce
Client & Team Support
Technical SupportCase ManagementDocumentationStakeholder Communication
Operations & Leadership
Team ManagementProcess OptimizationInsurance & ComplianceEmergency Response

Get in Touch

Let's work together.

Whether you have an opportunity, a question, or just want to connect — I'm always open to a conversation.